American Sweets is committed to providing our customers with the very best customer service. American Sweets complies fully with the Consumer Contracts Regulations 2013 legislation.
Returns and Refunds
American Sweets is happy to accept and refund unopened items, for any reason, within 14 days of delivery, from the following product ranges:
American Sweets cannot accept any returns for perishable or bespoke goods. This includes:
If you change your mind about a product that we can accept for a return (non-perishable goods), we will be happy to refund the basic cost of delivery of getting those goods to you in the first place. You must cover the cost for returning unwanted goods; we won't refund the amount you pay to get the goods back to us.
In the event that your order arrives in a damaged or faulty condition, American Sweets is happy to offer a free replacement upon the production of photographic evidence. This evidence is required simply so that we may process a claim with our courier and recover the cost of the damaged goods. American Sweets is happy to offer a refund for damaged goods should you wish to return them to us instead.
Heat Damaged Items
Please note that in summer months there is some risk that chocolate or other heat-sensitive candies will arrive melted. Unfortunately, we cannot control the temperature and conditions the products are exposed to once they leave our fulfilment centre. Delivery trucks can get very hot in the summer months and chocolate is bound to melt. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and our returns policy does not apply to them.