American Sweets is committed to providing our customers with the very best customer service. American Sweets complies fully with the Consumer Contracts Regulations 2013 legislation.
We usually require 1-3 working days to process your order and get it ready to be sent out but it can take us between 7-10 working days during the busiest times of the year (e.g. Black Friday, Christmas). Once your order has been sent out, you'll receive a notification of dispatch email from us which will include a tracking link for your parcel.
If you need your order urgently for an event, specific day or occasion, please call us as soon as possible on 01258 452558.
During our busiest times of the year (e.g. Black Friday and Christmas), dispatch times will be much longer than usual - up to 10 working days. When we have a backlog of orders, we will display the most current information regarding delays in a banner at the top of the website. Please refer to this for the most up-to-date information.
American Sweets offers standard delivery through Royal Mail Tracked 48 (a 2 working day delivery service) and an extended express delivery via FedEx (a next working day delivery service). International orders will be sent via Parcelforce.
Our free delivery over £50 (excl. VAT) offer is only available to mainland UK delivery addresses. We do not offer free shipping outside of the United Kingdom. Our free shipping offer only covers the cost of 1 parcel, up to 28kg in weight. If your order is large enough that it needs to be sent in multiple parcels, you may be asked to pay £5.00 for each additional parcel.
Orders dispatched through Royal Mail must weigh less than 2.5kg (you can see the weight of your order when you view the contents of your shopping cart) and should be delivered within 2 working days from dispatch.
Orders dispatched through FedEx should be delivered within 1 working day of dispatch. FedEx do not deliver on Saturdays as standard on their Express (Next Working Day) delivery service. If you require a Saturday delivery, you would need to contact us on 01258 452558 to get a quote (usually between £4 - £10).
Some example delivery schedules are as follows:
Royal Mail Tracked 48
Order dispatched on Monday -> Out for delivery Wednesday
Order dispatched on Thursday ->Out for delivery Monday
Order dispatched on Friday ->Out for delivery Tuesday
Order dispatched on Monday -> Out for delivery Tuesday
Order dispatched on Thursday ->Out for delivery Friday
Order dispatched on Friday ->Out for delivery Monday
If your order does not arrive within these time frames, please let us know at firstname.lastname@example.org.
Mainland UK excluding Highlands & Islands
‘Mainland UK excluding Highlands & Islands’ here is defined as all of mainland England (including Isle of Wight) and Wales (including Anglesea) and parts of Scotland.
‘Mainland UK excluding Highlands & Islands’ does not include the Scottish counties: Argyll & Bute, Highlands, Moray, North Ayreshire, Orkney Islands, Shetland Islands and the Western Isles. Also excluded are Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands. In addition to the above Regions/Counties, the following UK postcode areas are excluded: BT, IM, TR21-25, GY, JE, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44 & ZE. This information applies to the Fed Ex / Parcelforce service only. The Royal Mail Standard Tracked allows all Mainland UK post codes EXCEPT GY, JE.
American Sweets currently ship goods to the following countries/shipping zones:
DPD Express : Mainland UK
DPD Offshore: Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, Northern Ireland, Guernsey & Jersey
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier's tracking link provided in your dispatch e-mail. This usually involves either arranging a redelivery on the next available date, or collecting the item from your courier's local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order.
If an order is returned to us as a result of a customer not being available to their receive their parcel on the delivery date or subsequently not making arrangements to have their parcel redelivered or collected and it exceeds the courier's retention period, the customer will be liable for the initial cost of delivery including any fees charged to us by the courier for the return of the parcel (DPD charge £6.78 to return any UK or International parcel). In this scenario, once your order has been delivered back to us, we will get in contact with you to offer either a refund of your order, minus the initial cost of delivery and any return to sender fees incurred, or re-dispatch your order at the cost of the delivery charge plus any return to sender fees incurred.
While exposure to high temperatures affects all food products to some degree, most candy is relatively stable. Still, some types of candy can melt, including chocolate, caramels, marshmallows, and gelatin-based gummies. We can't guarantee heat-sensitive candies will arrive in perfect shape—we wish we could control the weather!—but this is not often a problem in rainy England! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our warehouse melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order. We do not consider these items to be damaged or defective, and the
returns policy, as detailed in the Terms & Conditions (located on every page on our website) does not apply to them.
To contact us regarding a product refund or replacement, please send an email to email@example.com