American Sweets is committed to providing our customers with the very best customer service. American Sweets complies fully with the Consumer Contracts Regulations 2013 legislation.
The vast majority of our orders are dispatched the next working day after they're placed, however, it may take us up to 3 working days during busy periods to pick, pack and prepare your order for dispatch. Busier times include Black Friday, Easter, Halloween, Christmas, etc.
American Sweets offers standard delivery through Royal Mail 48 Tracked and an extended express delivery with UKMail or FedEx Next Day Tracked. All international orders and orders to Ireland will be sent via Parcelforce.
Free delivery options are available only to mainland UK delivery addresses. We do not offer free shipping outside of the United Kingdom.
Orders dispatched through Royal Mail must be less than 1.5kg and should be delivered within 2 – 3 working days after being dispatched from our warehouse. Saturday deliveries are not included as standard on this service, but Royal Mail may choose to deliver on a Saturday at their own discretion.
Orders dispatched through FedEx should be delivered the next working day after being dispatched from our warehouse. UKMail / FedEx do not deliver on Saturdays.
Mainland UK excluding Highlands & Islands
‘Mainland UK excluding Highlands & Islands’ here is defined as all of mainland England (including Isle of Wight) and Wales (including Anglesea) and parts of Scotland.
‘Mainland UK excluding Highlands & Islands’ does not include the Scottish counties: Argyll & Bute, Highlands, Moray, North Ayreshire, Orkney Islands, Shetland Islands and the Western Isles. Also excluded are Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands. In addition to the above Regions/Counties, the following UK postcode areas are excluded: BT, IM, TR21-25, GY, JE, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44 & ZE. This information applies to the Fed Ex / Parcelforce service only. The Royal Mail Standard Tracked allows all Mainland UK post codes EXCEPT GY, JE.
American Sweets currently ship goods to the following countries/shipping zones:
FedEx / ParcelForce Zone 1: ‘Mainland UK excluding Highlands & Islands’
FedEx / ParcelForce Zone 2: UK ‘Highlands and Islands’
FedEx / ParcelForce Zone 3: UK Northern Ireland, Isle of Man & Isles of Scilly
FedEx / ParcelForce Zone 4: Channel Islands
FedEx / ParcelForce Zone 5: Ireland (Eire)
FedEx / ParcelForce Zone 6: Belgium, Luxembourg & The Netherlands
FedEx / ParcelForce Zone 7: Denmark, France (excluding Corsica) Germany & Monaco
FedEx / ParcelForce Zone 8a: Italy & Spain
FedEx / ParcelForce Zone 8b: Greece & Portugal
FedEx / ParcelForce Zone 9: Austria, Norway, Poland, Slovakia, Slovenia, Sweden and Hungary
All of our delivery services are fully tracked, and will require a signature on delivery. For UKMail / FedEx deliveries, you can specify delivery instructions in the order comments, e.g. please deliver to neighbour if no-one home. We will then forward this request to the courier. If there is no-one available to sign for your goods a card will usually be left advising you of what action to take. This usually involves collecting the item from your local ParcelForce depot or local Post Office. In the exception where a card cannot be left eg blocks of flats then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order, this is the charge applied by FedEx / ParcelForce and not us.
To contact us regarding a product refund or replacement, please send an email to firstname.lastname@example.org