American Sweets is committed to providing our customers with the very best customer service. American Sweets complies fully with the Consumer Contracts Regulations 2013 legislation.
We usually require 1-3 working days to process your order and get it ready to be sent out but it can take us between 7-10 working days during the busiest times of the year (e.g. Black Friday, Christmas). Once your order has been sent out, you'll receive a notification of dispatch email from us which will include a tracking link for your parcel.
If you need your order urgently for an event, specific day or occasion, please call us as soon as possible on 01258 452558.
During our busiest times of the year (e.g. Black Friday and Christmas), dispatch times will be much longer than usual - up to 10 working days. When we have a backlog of orders, we will display the most current information regarding delays in a banner at the top of the website. Please refer to this for the most up-to-date information.
If your order is exceptionally large and/or contains large quantities of fragile/liquid products (e.g. glass-bottled drinks, glass jars etc.), we may only be able to send your order out on a pallet. The cost of this will depend on the size of the order and your post code and will be quoted once it has been calculated after the order has been received. If you do not want to pay for pallet delivery, we may ask you to waive any rights to claim in the event of damage or we may cancel the order.
None of our delivery options include Saturday delivery as standard. If you require a Saturday delivery, please contact us on 01258 452558 to get a quote (usually £6 extra per parcel).
Some example delivery schedules are as follows:
Royal Mail Tracked 48
Order dispatched on Monday -> Out for delivery Wednesday
Order dispatched on Thursday -> Out for delivery Monday
Order dispatched on Friday -> Out for delivery Tuesday
Order dispatched on Monday -> Out for delivery Tuesday
Order dispatched on Thursday -> Out for delivery Friday
Order dispatched on Friday -> Out for delivery Monday
If your order does not arrive within these time frames, please let us know as soon as possible at firstname.lastname@example.org.
Orders dispatched with DPD are sent on their DPD Next Day service. Your order should be delivered before close of business the following working day after dispatch. Saturday delivery is not included as standard. Once your order has been dispatched, DPD will send you a text and/or email confirming the delivery date and options to reschedule if needed. You will receive another text and/or email on the morning of delivery as soon as your package is out for delivery, along with an estimated one hour delivery window and options to rearrange if needed. You can use the DPD tracking link for your package to; view where the driver is on the delivery route, provide in-flight delivery instructions, instruct your parcel to be delivered to a Pickup Shop, and rearrange the delivery.
We are subscribed to DPD's "Can't Wait" service. This means DPD will only attempt one delivery. If you are not in to receive the parcel and no leave safe instructions have been arranged with DPD via the tracking link/DPD app, the parcel will be delivered to your nearest DPD Pickup Shop, so you can still collect your parcel the same day. DPD have over 6,000 Pickup Shops in the UK, with a DPD Pickup point within 5 miles of 96% of the population.
‘Mainland UK excluding Highlands & Islands’ here is defined as all of mainland England (including Isle of Wight) and Wales (including Anglesea) and parts of Scotland.
‘Mainland UK excluding Highlands & Islands’ does not include the Scottish counties: Argyll & Bute, Highlands, Moray, North Ayreshire, Orkney Islands, Shetland Islands and the Western Isles. Also excluded are Northern Ireland, Isle of Man, Isles of Scilly and the Channel Islands. In addition to the above Regions/Counties, the following UK postcode areas are excluded: BT, IM, TR21-25, GY, JE, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44 & ZE. This information applies to the Fed Ex / Parcelforce service only. The Royal Mail Standard Tracked allows all Mainland UK post codes EXCEPT GY, JE.
American Sweets currently ship goods to the following countries/shipping zones:
DPD Express : Mainland UK
DPD Offshore: Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles, Northern Ireland, Guernsey & Jersey
A signature will be required on delivery of your goods. If there is no-one available to sign for your goods, a card will usually be left advising you of what action to take. Alternatively, you can use your courier's tracking link provided in your dispatch e-mail. This usually involves either arranging a redelivery on the next available date, or collecting the item from your courier's local depot. In the exception where a card cannot be left e.g. blocks of flats, then we can trace the parcel and determine where it has been left. If an order is returned as a result of a customer not collecting it from their local sorting office, then that customer will be charged the normal shipping fee for us to re-dispatch the order.
While exposure to high temperatures affects all food products to some degree, most candy is relatively stable. Still, some types of candy can melt, including chocolate, caramels, marshmallows, and gelatin-based gummies. We can't guarantee heat-sensitive candies will arrive in perfect shape—we wish we could control the weather!—but this is not often a problem in rainy England! The vast majority of orders are unaffected by heat but it may be recommended to avoid placing orders during the hotter times of the year. Although we can guarantee that the products will not leave our warehouse melted, we cannot guarantee that a hot delivery van, sorting office or a hot bask on your doorstep will not result in a melted order. We do not consider these items to be damaged or defective, and the
returns policy, as detailed in the Terms & Conditions (located on every page on our website) does not apply to them.
To contact us regarding a product refund or replacement, please send an email to email@example.com